Continuity priorities
- Restore access to authentication and core application workflows.
- Preserve access to class, assignment, submission, interview, and report data where recoverable.
- Restore LMS launch and grade synchronization functionality when the institution depends on LMS access.
- Communicate material incidents or extended outages through customer support channels.
Provider dependencies
VerbalCheck continuity depends on hosting, database, object storage, AI, LMS, and email providers. Provider-specific availability and recovery capabilities should be reviewed through subprocessor terms and customer agreement requirements.
Operational practices
- Maintain deployment history through the hosting platform.
- Use version control to preserve application source history.
- Use provider backup and recovery capabilities for database and object storage where configured.
- Validate production changes through build checks and smoke testing.