High-Impact Issues
Priority incidents include missing LMS due dates, failed grade sync, and inaccessible student submissions.
Capture integration logs and context identifiers to shorten diagnosis time.
Support Handoff Checklist
Provide these details when escalating.
- Course and assignment identifiers.
- Exact timestamp and timezone of the issue.
- Observed behavior and expected behavior.
- Screenshots from both VerbalCheck and Blackboard pages.
Screenshots
Previous Topic
Reports and AnalyticsNext Topic
This is the final topic in the manual section.